Question 1

What is BotPanel?

Accepted Answer

BotPanel is a multi-tenant Discord bot SaaS platform built by Carbon Stealth VCC. It provides ticket systems, application forms, panel buttons, AI auto-replies, white-label bots, and Stripe subscription billing through a modern web dashboard. It is designed for Discord communities, gaming servers, support teams, and agencies.

Question 2

How much does BotPanel cost?

Accepted Answer

BotPanel has a free Base tier with up to 3 ticket panels, 2 forms with 10 questions each, and HTML transcripts with 30-day retention. The Premium tier costs 9.99 USD per server per month and includes unlimited panels and forms, forever archive retention, PDF export, CSV export, AI auto-replies, round-robin ticket assignment, and a white-label bot with custom name, avatar, and token. Premium includes a 14-day free trial.

Question 3

Is BotPanel secure?

Accepted Answer

Yes. BotPanel uses AES-256-GCM encryption for custom bot tokens stored in the database, Discord OAuth2 for user authentication (no passwords stored), HTTP-only secure cookies with SameSite protection, rate limiting on all endpoints, HSTS headers, Helmet.js security middleware, and automatic Discord OAuth token refresh.

Question 4

Can I use my own bot token with BotPanel?

Accepted Answer

Yes. Premium subscribers can provide their own Discord bot token through the dashboard. This allows servers to use their own branded bot with a custom name and avatar — called a white-label bot. Tokens are encrypted with AES-256-GCM before being stored and are never exposed back to users.

Question 5

How do I install the BotPanel bot in my Discord server?

Accepted Answer

Visit the BotPanel dashboard at botpanel.carbonstealth.eu, log in with your Discord account, then click the invite link to add the bot to any Discord server where you have Manage Server permission. The bot registers slash commands automatically: /panel, /form, /apply, /ticket, /setup, and /premium.

Question 6

Does BotPanel work with OpenAI for AI auto-replies?

Accepted Answer

Yes. Premium servers can enable AI auto-replies, which use OpenAI GPT-4o-mini to generate a brief friendly initial response when a new support ticket is created. Server owners can provide their own system prompt to control the AI's tone and behavior.